FAQ

All you want to know and more...

Stock Items

If your item is in stock, I will aim to ship within 2 to 3 days.

All stock items 2 to 3 days + delivery.

Made to Order

Handmade/ personalised products are produced around my  job and family, please allow me time to create the perfect items.  I will do my best to dispatch items sooner than the guidelines below.

 

Bespoke Candles and Personalised Gifts and Home wares, 10 to 14 days + delivery.

 

All other wax products, 5 to 10 days + delivery.

Delivery

I offer a fixed rate shipping service with Royal Mail.  Larger orders may be split into smaller parcels. Shipping overseas may be possible, please get in touch to discuss your situation. If your items have not arrived please get in touch.

Royal Mail Signed For 2nd Class: 2 to 3 working days, including Saturdays.

 

Collection in Person

 

If you live local and would like to collect in person, please wait for confirmation that your order has been completed and is ready. I will then contact you directly to arrange a suitable time for collection from our home. 

You will require your order reference when you visit.

 

Payment Methods

I accept payment through my website via Worldpay (Visa, Mastercard and AMEX) and Paypal.

 

Returns and Refunds

Refunds will be considered if an item is faulty, please contact me and allow me to rectify the problem, I want to offer the best customer service.

Returns are accepted within 14 days. Items must be returned in new condition and in original packaging, the customer is responsible for their own return postage and all postage costs are non-refundable.

Refunds are not accepted on personalised items, this does not affect your statutory rights.

 

Compliance

I'm fully CLP compliant.

Using Your Products

It is your responsibility to ensure that our products are used appropriately. Please read all instructions and safety information included with your items. Please read safety advice found on this website. Follow our guidance to help you achieve the full potential of your product and to use the item safely.

Candle Safety

Information courtesy of https://www.fireservice.co.uk/safety/candles/

Always put candles on a heat resistant surface. Be especially careful with night lights and tea lights, which get hot enough to melt plastic. TVs are not fire-resistant objects.

 

Put them in a proper holder. Candles need to be held firmly upright by the holder so they won’t fall over. The holder needs to be stable too, so it won’t fall over either.

 

Position them away from curtains. Don’t put candles near curtains or other fabrics – or furniture. And keep them out of draughts.

 

Don’t put them under shelves. It’s easy to forget that there’s a lot of heat above a burning candle. If you put it under a shelf or other surface then it can burn the surface. Make sure there’s at least three feet (one metre) between a candle and any surface above it.

 

Keep clothes and hair away. If there’s any chance you could lean across a candle and forget it’s there, put it somewhere else. You don’t want to set fire to your clothes or your hair.

 

Keep children and pets away. Candles should be out of reach of children and pets.

 

Keep candles apart. Leave at least four inches (10 cm) between two burning candles.

 

Take care with votive or scented candles. These kinds of candles turn to liquid to release their fragrance, so put them in a glass or metal holder.

 

Don’t move them when they’re burning. Extinguish candles before moving them. Also, don’t let anything fall into the hot wax like match sticks.

 

Don’t leave them burning. Extinguish candles before you leave a room. Never go to sleep with a candle still burning. And never leave a burning candle or oil burner in a child’s bedroom.

 

Use a snuffer or a spoon to put them out. It’s safer than blowing them, which can send sparks and hot wax flying.

 

Double check they’re out. Candles that have been put out can go on smouldering and start a fire. Make sure they’re completely out.

 

Wax Melt Safety

 

It is recommend you use a wax warmer that has at least a 3.5 cm gap between the flame and the bottom of the melt bowl. This helps to ensure your wax melt doesn’t get too hot and burn.

 

Please only use your wax warmer on a stable, flat surface and on a fire proof tray or mat.

 

Never leave your wax warmer unattended when in use.

 

Ensure you keep your wax melts & wax warmer/oil burners out of reach of both children and pets.

 

When using your wax warmer, please ensure that it is a safe place away from any flammable objects such as paper, curtains or fabric.

 

Before using your wax warmer/oil burner please check for any signs of leaking or for cracks or damage.

 

Once your wax warmer is lit, please do not touch as it will be very hot.

 

It is suggested that you use your wax warmer for no more than 4 hours at a time.

 

Please ensure your wax warmer is lit in a place free from draughts.

 

Use standard size tea lights.

 

My wax melts are suitable for electric burners, please refer to the instructions of your burner.

 

Never add water to the well of your burner, when using the wax melts.

 

General Guidance

Always trim your wick, to prevent a build-up of soot.

 

Keep all products away from children and pets.

 

Once wax melts have cooled, do not pour down drain, dispose correctly.

 

Take Wax Melts out of container to use.

 

Enjoy Cleethorpes Candle Company Products and let the aroma fill your home.

Bespoke Personalised Products

Please refer to instructions sent with individual items. Many home wares are hand wash only, wash products as guidelines stated. Bespoke gifts are for decoration and should not be used as a toy. Family plaques are made from your photographs or descriptions, please check spelling of names and quotes as these cannot be changed later. I will use the pictures of the plaques that i have made on my website and social media, if you do not want this to be online please just let me know.

Thank You To Our Armed Forces And Emergency Services

Thank you to all that serve, in the military and our emergency services., we are forever grateful. Please contact me for a code. Many Thanks

©2016 by Cleethorpes Candle Company.

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